At HAFSA HERBALS, we prioritize customer satisfaction and aim to provide a seamless shopping experience. To ensure transparency, we have outlined our Cancellation and Refund Policy as follows:

Cancellation Policy

1. Order Cancellations:

   • Cancellations can only be considered if the request is made immediately after placing the order.
   • Cancellation requests may not be accepted if the order has already been processed or shipped by the vendors/merchants.

2. Exceptions for Perishable Products:

   • Cancellation requests for perishable items (e.g., flowers, food items, etc.) will not be accepted.
   • Refunds or replacements may be considered if the customer provides valid proof that the delivered product’s quality was compromised.

Refund and Replacement Policy

1. Damaged or Defective Products:

   • If you receive a damaged or defective product, report the issue to our Customer Service team within 2 days of receiving the order.
   • The merchant will verify the claim, and once approved, a refund or replacement will be processed.

2. Discrepancies in Product Quality or Expectations:

   • If the product differs from the description or does not meet your expectations, notify our Customer Service team within 2 days of receipt.
   • After reviewing your complaint, the team will decide on the appropriate resolution.

3. Products with Manufacturer Warranty:

   • For products covered under a manufacturer’s warranty, kindly contact the manufacturer directly for any claims or issues.

4. Refund Processing:

   • If a refund is approved, it will be processed within 6-8 business days to the original payment method.

How to Request Cancellations or Refunds

To initiate a cancellation or refund request, please contact our Customer Service Team through one of the following:

• Address: No: 71/62, Raja Complex, 1st Floor, Fakhir Sahib Street,
  Triplicane, Chennai- 600 005.
  For Any Assistance:
  Customer Care No: +91 99520 99365 
  Email ID: support@hafsaherbals.com
  Email ID: hafsaherbals@gmail.com

Please ensure to provide all relevant details, including your order number, proof of purchase, and any supporting documents (e.g., photos of damaged items) to facilitate a prompt resolution.

Note:

HAFSA HERBALS reserves the right to amend this policy at its discretion. Any changes will be updated on this page.